About me

Hello, I’m
Customer Success Manager.

Sit back, relax, I’m the Customer Success Manager you are looking for. I manage customers with creativity, respect and true professionalism.

My services

and
expand their usage.

Whether you are working on a new startup or have an existing product, I’d love the opportunity to help you and your team empower your customers to make the most of your tool.

My featured skills

I’m using
CSM methods.

Customer loyalty is all that matters. This is the ultimate purpose of Customer Success Management. I help clients projecting themselves and planning a budget

Time Management80%
Empathy100%
Data Centric80%
Problem-solving90%
education

Education

Audencia Bachelor
Ecole Atlantique de Commerce, Audencia, Nantes (FR)
Jan 2002 - Dec 2005

Bachelor of Sales & Marketing

IELTS
Score 8/9
April 2012

English test

experience

Experience

Customer Success Manager, EMEA
SPEACH, Nantes (FR)
Sep 2019 - Present

Establishing strong relationships with new and existing clients.

Customer Success Manager, UK
iAdvize, Nantes (FR), London (UK)
January 2014 - Dec 2018

Enhancing customers usage, securing renewals and upsells.

Contact me

Are you ready to

I’m always interested in hearing about new projects and opportunities.
You can tell me about the problems you are trying to solve. I’d love to listen and see if there’s anything I can do to help you.

francois.hotte [@] me.com

44200 NANTES